…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex... Strong communication skills Understand the business impact of technical problems and solutions. Capability to manage and troubleshoot...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic... portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk...
services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple... center. Requirements What you will do: · Become an expert on the IntelliShift product solutions and industries...
initiatives What You'll Do: Maintains high-level of customer satisfaction (CSAT) handling customer facing service inquiries... agreements (SLA) Critical thinker with the ability to interface with various internal support partners to derive solutions...
with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client... competitors and their client sponsors ​ Partner with SDM team to analyze, prioritize & communicate client health and CSAT to key...
across email, chat, and phone channels to achieve KPIs like ticket resolution, QA scores, CSAT, and adherence. Conduct coaching sessions... as a go-to resource on specific markets or products, provide actionable solutions, and collaborate with cross-functional teams...
platform and solutions Engagement planning and alignment to customer objectives Regular customer sponsor check ins...? Your Impact Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics Ensure business value...
, and pioneer new solutions, all provided through a seamless “as a service†model. For each company, we provide new keys... Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic.... of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process...
on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic.../ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes...