on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager... and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes and documents issues...
’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider... satisfaction, measured by CSAT and NPS scores Work closely with Evolent Clinical Team to support initiatives based on findings...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...
managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support... lifecycle, including health scores, support CSAT scores, adoption, renewals, first order growth, and net ARR expansion, using...
, and vendor partners. The successful candidate will help ensure IVR and call routing solutions are effective, compliant.... Advocate for usability, accessibility, and compliance in IVR design to ensure all solutions meet regulatory and customer needs...
solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the...: Your use of SLAs, CSAT, and demand trends will directly influence how we prioritize investments, simplify processes...
to deliver high-quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... technology solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT...
will support and manage the creation and implementation of business solutions across our Subscription Sales teams to achieve... identifies and resolves problems in a timely manner & find innovative solutions to complex problems and adapting to new...
—including Oracle Customer Cloud Service (CCS), Genesys Cloud CX voice platform, web/mobile portals, and analytic solutions... with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT). Evaluate new...
on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates... implementation of new solutions to enhance the learning and support experience. Conducts detailed analysis of training needs, market...