into scalable, efficient solutions across the Salesforce ecosystem. This role requires hands-on experience with Salesforce core... with Service Cloud teams on KPIs such as CSAT, AHT, and routing accuracy. Agentforce Responsibilities Support functional...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes..., measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT...
engagement best practices, and solution positioning Track KPIs across the client partner portfolio (pipeline, CSAT, renewals... accounts Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions Exposure to multiple...
customer feedback, including data-driven insights from metrics like NPS, CSAT, and engagement rates. Supporting the community.../solutions). Knowledge of Microsoft Excel and Google Sheets (Vlookup, Formulas, Pivot Tables, etc.) for data analysis...
clients, ensuring they maximize the value of our marketing and analytics solutions. The CSM will raise client issues... evolution of our automotive solutions. Primary Accountabilities: Manage a portfolio of automotive dealership and group...
Job Description: Modern Workplace Solutions Architect Overview We are seeking a Modern Workplace Solutions... Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure...
our reputation in IT support on a national level to a diverse group of clients. VTG offers tech solutions, ranging from managed IT... organizations. Understand client business needs and translate them into effective IT solutions. Conduct needs assessments...
email automation campaigns, CSAT and website improvements, and SEO optimization. Partner closely with web development resources.... Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software...