prioritization rules that align supply with business demand. Champion candidate and hiring-team experience. Use CSAT/NPS, drop-off... challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers...
through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents... has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation...
, improving NPS or CSAT, and capturing cross-functional success stories. Actively position Endava as a leading industry player... FS commercial solutions, including digital and AI-enabled offerings. Pilot and embed new industry operating models...
-native, intelligent CX solutions across member services, provider support, care management, and clinical operations. Key..., prioritization, sprint planning, and release readiness activities. Performance Management Own KPIs such as AHT, FCR, CSAT/NPS...
, operations, technology, and compliance to deliver human‑centered solutions at enterprise scale – and coach business partners..., technology, compliance, and change management;ensure solutions are feasible, scalable, and aligned to objectives. Coach...
solutions, identifies and mitigates risk areas, and sees issues through to full resolution. With a hands-on approach, this role... involves configuring and driving solutions while mentoring project teams to meet complex business and technical requirements...
solutions Analyze accurate measures of Customer Satisfaction (CSAT / NPS), and manage customer health;develop remediation... of pharmacy purchasing and inventory management solutions. We help pharmacies simplify purchasing and maximize profitability...
, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical..., FCR, CSAT/NPS, IVR containment, and agent productivity;drive continuous improvement. Required Qualifications 10...
's performance metrics, including SLAs, CSAT, Quality, save rate, handle times, first contact resolution, availability..., etc.;communicate any barriers and drive potential solutions Lead internal projects, strategies and key results with a sense of urgency...
, improving NPS or CSAT, and capturing cross-functional success stories. Actively position Endava as a leading industry player... FS commercial solutions, including digital and AI-enabled offerings. Pilot and embed new industry operating models...