-to expert on our product, gaining a deep understanding of each customer’s business goals, challenges, and the solutions... that you and your team hit and exceed industry benchmarks for key functional metrics (e.g. NRR, GRR, CSAT, TTV, Adoption) through strategic...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through... to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive...
transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through... to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive...
, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions... adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... solutions. Working directly with customers, Business Development Managers, Account Managers and Product Development teams...
and customer experience goals. Define, track and improve global success metrics — SLAs, CSAT, MTTR, automation rate, and process... solutions within IT service management frameworks. Strong expertise with tools such as Zendesk, Power BI, Tableau, and workflow...
sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams... While not required, it's an added plus if you also have: Experience standing up a CSAT/NPS or customer health scoring framework Familiarity...
patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes..., measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT...
(engineering, design, operations, sales, and customer success) to deliver innovative solutions that enhance customer experience..., track and utilize performance metrics and KPIs (e.g., CSAT, FCR, average handle time, etc.) to assess platform success...