partner performance with accountability for key contact center metrics including: Cost, SLAs, AHT, CSAT, NPS, quality... and potential problems, provide resolutions, alternate solutions, and risk mitigation plans Hold partners accountable...
, revenue, margin, CSAT, and value delivered Enable smooth transition and partnership into our delivery team with effective... solutions Experience with global procurement leads to settle pricing and deal strategy Skilled in maneuvering and working...
, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: Manage... escalations and maintaining strong relationships with business customers. Experience working towards High CSAT ( 90%) and QA...
of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using... are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers...
of service, and retention problems Experience with BigQuery, Snowflake, or similar data warehouse solutions Proficiency... to them, including: LTV, retention, CAC, RAC, ARR, ARPC, margin, NPS, CSAT, and behavioral metrics Experience working...
better outcomes through extensive platform expertise Deep understanding of Salesforce platform and solutions Engagement planning... (CSAT) by consistently meeting/exceeding goals and metrics Ensure business value is realized (directly and indirectly...
platform expertise Deep understanding of Salesforce platform and solutions Engagement planning and alignment to customer... at one of the most exciting CRM companies? Your Impact Deliver high client satisfaction (CSAT) by consistently meeting/exceeding...
. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., inclusive benefits programs for nearly a million employees. And, we are seeing great success with 75 NPS, and 98 CSAT ratings...
of Service (QoS) and Customer Satisfaction (CSAT) within managed service levels (SLAs... for human translation and content marketing solutions. Stay up to date on the competitive landscape and attend industry events...
oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company... customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry...