performance metrics (SLA, CSAT, MTTR), ensuring data accuracy and visibility across regions. Identify and implement opportunities... routine tasks, AI-powered triage) and partnering with global IT and engineering teams to deploy scalable solutions. Global...
solutions, collaborating with Sales, Account Management, Solution Engineering, Product Management, and Business Analysts... Measurement Define, track, and report on KPIs such as adoption rates, time-to-value, CSAT/NPS, and expansion revenue. Monitor...
teams to deliver initiatives and scale solutions - Own end-to-end program delivery - including scope definition, resource... service operations including contact center metrics (AHT, FCR, CSAT, deflection), quality management, or training programs...
Come join the Strategy & Insights team within the Global Business Solutions Group (GBSG), supporting our platform... intercept survey programs (e.g. capturing metrics like CSAT, NPS, CES, open feedback) Technical expertise in managing survey...
partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend... and CSAT surveys as part of the SJIU Voice of the Customer Survey Program. Review survey results, identify areas of improvement...
, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building... frameworks such as customer health scoring, NPS (Net Promoter Score), or CSAT (Customer Satisfaction). Strong understanding...
, and customer satisfactions (CSAT), and delivers these metrics to leadership Takes a customer-first view which ties back to how the... resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources. Drives...
and upkeep of Customer. Meet or exceed the SLA's, Case Quality and Customer Satisfaction (CSAT) score per the company standards... technical product support solutions for customers 5-7 years of Information Technology experience. Demonstrated proficiency...
technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly... comprehensive training program · % of customers in each role completing training paths · Training CSAT (LMS, workshops, on-sites...
and elevate the customer onboarding experience for Oracle Cloud Infrastructure (OCI) Dedicated Cloud solutions, including..., security/compliance readiness, training completion/proficiency, and CSAT/NPS;build dashboards for stakeholder reporting...