Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're... to this number. Utilization: The percentage of time that you are on the clock and billing time to client tickets. CSAT: Scores filled out...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Generalist. We're... to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out...
locations Deliver Program Quality (CSAT, Process Compliance, etc.) Coordinate Field Service Tower Integration activities... to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service Improvement Plans...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator... to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're... and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay...
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're... and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay...
a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs..., Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution...
Migration, Previous experience with Veeva or laboratory solutions in pharma will be preferred (1.) To adhere to quality... standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call...
, Net Promoter Scores (NPS), Customer Satisfaction (CSAT), loyalty, and retention goals. This position plays a critical... and exceed customer satisfaction and loyalty metrics, including 5-star Google reviews, NPS, and CSAT scores. Ensure a customer...
solutions is delivered. Monitor, challenge and ensure predictable delivery of projects driving accountability of work stream... ability to manage projects in a matrixed environment. 5+ years experience implementing complex, cross-functional projects solutions in...