Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... solutions. Working directly with customers, Business Development Managers, Account Managers and Product Development teams...
engagement best practices, and solution positioning Track KPIs across the client partner portfolio (pipeline, CSAT, renewals... accounts Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions Exposure to multiple...
Identification Analyze customer feedback from complaints, surveys, NPS/CSAT, call listening, and social channels Identify recurring... with Product, Engineering, Marketing, Training, and Operations to implement solutions Validate improvements through customer...
additional services, cross-selling complementary products, and recommending new solutions that enhance client success... scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders...
to design and improve processes that focus on customer experience while building scalable, practical support solutions.../scorecards that quantify CxR’s impact (e.g., avoided contacts, reduced incident severity/length, CSAT, OT avoidance...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
Technologist Lead within the Commercialization team, you will execute on the end to end technical solutions that we give to clients... and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops...
communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. With our new... such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators. - Use data and insights to drive...
needs. By delivering the right product solutions at the right time, you'll deepen customer connections and play a key role..., your success will be shaped by: Total CSAT and NPS scores Average renewal and churn reduction rates Total growth in revenue...
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower... onboarding, and improvements in CSAT and NPS. Competencies: Customer Relationship Management Success Planning...