, hotels) through our B2B platform, HTS (Hopper Technology Solutions). This role is at the center of Hopper's B2B strategy... Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data...
and payment solutions. Reporting to the Director of Sales and Sales Supervisor, the Outside Sales Executive is responsible... opportunities Conduct needs assessments and align merchant challenges with Payroc POS and payment solutions Schedule and deliver...
across all customer segments Own and report on support metrics and KPIs (volume, case trending, resolution time, CSAT), using data... leadership Lead and drive process improvement initiatives with measurable outcomes - identifying gaps, proposing solutions...
, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics...-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help...
solutions. Reporting to the Director of Sales and Sales Supervisor, the Outside Sales Executive is responsible for prospecting... merchant challenges with Payroc POS and payment solutions Schedule and deliver in-person sales presentations and product...
, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics...-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help...
with support KPIs such as CSAT, FRT, NPS, backlog management, and SLA performance Strong analytical skills with the ability.... At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate...
skills, and critical thinking Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume... standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge by updating documentation, surfacing...
skills, and critical thinking Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume... standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge by updating documentation, surfacing...
creative solutions. As the Security Operations Technical Lead, you will build and mature our SOC capabilities within our MSSP...-positive rate, case aging, CSAT/NPS). Detection & response (hands-on): Build and tune detections in SIEM/XDR;develop...