or subscription-based revenue across existing customer accounts. Hands-on experience with Customer Success tools (e.g., Gainsight...
management. Hands-on experience with platforms such as Salesforce, Pendo, Outreach, Gainsight, Catalyst, Totango, or similar...
communication at scale. Proficiency with CRM and communication tools like Salesforce, Outreach, Mixmax, Gainsight, and Vitally...
to manage multiple clients and projects simultaneously Proficiency with CRM software (e.g., Salesforce, HubSpot, Gainsight...
with Salesforce, Gainsight, ZoomInfo or similar platforms. • Prior exposure to CX, analytics, proposal work, or operational support...
like Salesforce.com. Familiarity with Customer Success platforms (e.g., Gainsight) to manage customer journeys and outcomes...
like Salesforce.com. Familiarity with Customer Success platforms (e.g., Gainsight) to manage customer journeys and outcomes...
and Onboarding Escalation Management and Issue Triage CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar) Business...
Adoption & In-App Experience Own the strategy and execution of in-app experiences (WalkMe, Gainsight PX, etc.) to deliver...
in Gainsight and flag any accounts that require escalation or additional help (Weekly) Follow up on action items from weekly...