in PSA and CSM platforms-specifically Clarizen and Gainsight-with modern AI augmentation, you will transcend static... 'as-is' to 'to-be' transition, ensuring our PSA (Clarizen) and CSM (Gainsight) tools are optimized for global scale. Organizational Impact...
) and Gainsight Use systems and reporting to manage time, prioritize accounts, and drive accountability Leverage dashboards...
. Certifications & Tools: PMP certification is a plus. Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira.... Technical Tool Mastery: High proficiency with industry-leading customer success and workflow platforms, specifically Gainsight...
to product needs and industry trends. Use Gainsight, D365, or other technical approaches to maintain awareness of client status...
Skills Experience with technology platforms like Salesforce, Gainsight, or the newest AI-first Customer Success Platforms...
services technology is a strong asset Experience with a Customer Success Platform (e.g. Gainsight, ChurnZero, Totango...
or subscription-based revenue across existing customer accounts. Hands-on experience with Customer Success tools (e.g., Gainsight...
or subscription-based revenue across existing customer accounts. Hands-on experience with Customer Success tools (e.g., Gainsight...
. Treat tools as databases, not UIs. Salesforce, HubSpot, Gong, Outreach, and Gainsight are read/write surfaces for agents...
: Threshold Score (customer health → board + Gainsight), engineering delivery metrics (Span/DORA, throughput, AI-code ratio via...