& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
. Continuously improve key patient and employee experience metrics (e.g., Medallia, Rater8, clinical KPIs). Manage physician...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
such as Medallia, Qualtrics, InMoment, or other CX measurement platforms preferred. Experience tying CX to employee experience...
, and operationalize closed-loop improvements across regions. You will also lead day-to-day ownership of our CEM platform (e.g., Medallia... platform ownership (Medallia/Qualtrics) Lead implementation and evolution of the CEM platform and closed-loop feedback...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
. Review guest feedback (GSS, Medallia, TripAdvisor) and implement corrective actions to improve service scores. Financial...
scores on Medallia/Brand QA are met and exceeded whenever possible Change bed linen and make beds Remove/Restock used...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...