. Understand the importance of our Medallia scores. Aid guests in locating other areas of the hotel (walk them to destination...
. Understand the importance of our Medallia scores. Aid guests in locating other areas of the hotel (walk them to destination...
expectations within the proper guidelines. Provide support and leadership to accomplish our Medallia food quality score...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
any variances Participate with management to address team member opinion surveys, Medallia, shops and performance issues...
, and champion best practices to prevent future issues. Analyze trends using customer feedback tools (e.g., Medallia) and call...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
tools and dashboards (e.g., Qualtrics, Medallia, Power BI, Tableau) Experience with journey mapping, human-centered design...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
expectations within the proper guidelines. Provide support and leadership to accomplish our Medallia food quality score...