expectations within the proper guidelines. Provide support and leadership to accomplish our Medallia food quality score...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
expectations within the proper guidelines. Provide support and leadership to accomplish our Medallia food quality score...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
. Continuously improve key patient and employee experience metrics (e.g., Medallia, Rater8, clinical KPIs). Manage physician...
such as Medallia, Qualtrics, InMoment, or other CX measurement platforms preferred. Experience tying CX to employee experience...
(e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.). Exceptional communication, stakeholder management...
. Review guest feedback (GSS, Medallia, TripAdvisor) and implement corrective actions to improve service scores. Financial...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
surveys Integrates data from outside sources into Qualtrics and/or Medallia and utilizes available analytical tools (e.g..., Medallia SPSS, R, Python), with strong preference for SPSS and Medallia Advanced or expert level proficiency in the use...