. Reviews guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback. Effectively...
assessment, meeting quality standards for services, and evaluation of customer satisfaction as it relates to Medallia department...
to managers regarding the survey. Monitor guest social media sites (Trip Advisor/Facebook) & Medallia and provide feedback...
and Floor Responsibilities Ensure all Safety Policies and Procedures are followed and adhered to Daily Medallia Board...
review for groups in-house Log and track Group Medallia score to identify trends/opportunities for the department Complete...
. From Rooms, Food and Beverage, and Finance divisions. Other contracts include understanding Medallia (guest satisfaction survey...
to accomplish our Medallia food quality score Checks and controls sign-in and sign-out procedures for kitchen staff. Perform...
to reviews and surveys (Medallia, guest feedback, social media, etc.). Organizing training materials and maintaining calendars...
review for groups in-house Log and track Group Medallia score to identify trends/opportunities for the department Complete...
to date checklists in place. Provide exceptional guest services. Closely monitor Medallia survey, gather information, and reply to the... guests. Run reports and notice trends in Medallia and Social/Google/Trip Advisor reviews. Create detailed report...