standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
and external sources (e.g., CoSTAR, Medallia, Tableau). Identify trends, risks, and opportunities to inform strategic...
Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor all V.I.P...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
. Monitor Medallia and GSS scores;develop strategies for continuous improvement. Financial & Revenue Management Oversee...
. QA Manager is responsible and held accountable for their assigned team's performance from Medallia, Contract Errors, PAC...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
Experience Platforms such as InMoment, Medallia and Qualtrics Strong analytical and problem-solving skills with the ability...
guest experience in line with Holiday Inn brand expectations. Monitor and respond to guest feedback via Medallia, IHG...