of our Medallia scores. Maintain Four Diamond Standards of guest service. Aid guests in locating other areas of the hotel (walk them...
(Natural Language Processing) tools like Verint, Qualtrics, Medallia etc. Advanced skills in excel for data manipulation...
and maintaining market relevance. Guest Satisfaction Metrics: Monitor GES and Medallia scores, supporting hotels in implementing..., Office 365, Avero, Birchstreet, Medallia, FoodBuy. Key Skills/Who You Are: Communicates effectively at all levels of the...
objections and close sales. Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests...
objections and close sales. Reviews all Medallia Package Sales Surveys and responding to any Customer Care Agents requests...
guest satisfaction through platforms such as Medallia and JD Power. Analyze guest feedback, share reporting, and make... software such as Medallia or directly via export in Excel or Tableau Strong relationship development, listening...
using financial and operational tools (e.g., Medallia, Peak Weeks, Intera, etc.) to uncover business trends beyond the...
’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response. Follow the... meets the member's needs. Review all Medallia responses to understand areas of improvement and implement proactive changes...
end-to-end solutions Knowledge of customer experience software and tools (e.g. Medallia, Qualtrics) Knowledge of CX...
to accomplish our Medallia food quality score Checks and controls sign-in and sign-out procedures for kitchen staff. Perform...