. Responsibilities: Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping...
, referral collection, Medallia scores and other metrics as outlined herein. Each In-House Sales Specialist Supervisor...
within 24 hours of the incident through use of Medallia Facilitate a minimum of two FSC audits per market each quarter...
in contributing to Medallia Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest...
. Responsibilities Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping...
with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues and collaborating on financial...
systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Has deep understanding of P...
to higher Overall Experience Medallia scores. The Guest Experience Ambassador will be responsible for understanding the... occasions such as birthdays, anniversaries, proposals, etc. Encourage guests to provide feedback via Medallia surveys...
resolution. Act as a point of contact for Medallia survey feedback, proactively reaching out to clients with low NPS scores...
. Have up to date checklists in place. Provide exceptional guest services. Closely monitor Medallia survey, gather information..., and reply to the guests. Run reports and notice trends in Medallia and 3rd party reviews. Work with internal team on the scores...