. Understand and perform cash handling processes. Understand the importance of our Medallia scores. Maintain 4 - Star/4 – Diamond...
' communications via Medallia Concierge to ensure a seamless experience. Utilize various computer systems to maintain communication...;knowledge of Opera Cloud, Medallia Concierge, and/or HotSOS is preferred. Previous experience in hotel front desk...
appropriate department or guest room. Oversee guests' communications via Medallia Concierge to ensure a seamless experience... skills with the ability to learn various software programs;knowledge of Opera Cloud, Medallia Concierge, and/or HotSOS...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
products Experience with a VoC or Feedback Management system (Examples include Medallia, Qualtrics, Alida, Satmetrix) Expert...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
such as Medallia, Qualtrics, InMoment, or other CX measurement platforms preferred. Experience tying CX to employee experience...
expectations o Reports food and beverage revenue, costs, Medallia scores, and prepares other reports regularly for management...
to minimize impact through regular customer meetings or proactively sourcing feedback through Medallia customer surveys Identify...
. Keeps records for expenses. Reviews Medallia scores and share with Housekeeping associates, takes corrective measures... as and when required. Maintains Medallia cleanliness scores up to the objectives set by the company. Cooperates and coordinates...