all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
. Monitor Medallia and GSS scores;develop strategies for continuous improvement. Financial & Revenue Management Oversee...
. QA Manager is responsible and held accountable for their assigned team's performance from Medallia, Contract Errors, PAC...
Experience Platforms such as InMoment, Medallia and Qualtrics Strong analytical and problem-solving skills with the ability...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
guest experience in line with Holiday Inn brand expectations. Monitor and respond to guest feedback via Medallia, IHG...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
and communicate guest feedback via HySat, Medallia, and WeCare platforms to identify trends and service opportunities...
systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Has deep understanding of P...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...