) Must have 1, some or all of these customer facing service applications experience - Verint (workforce management), IVR... to some or all of the customer-facing service applications that Tacoma runs – specifically Verint (workforce management), IVR (interactive...
within an enterprise environment Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber...
at/with companies such as Carbyne, Motorola, Zetron, NGA, RapidSOS, NICE, or Verint. Track record of designing and scaling operational...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...
interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9...
including: Cisco Collaboration, Cisco CUCM, CUIC, CVP, Finesse, UCCE call recording (preferred Verint) and working knowledge...
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
(e.g., NICE, Verint, Genesys, or similar), with a deep understanding of forecasting models, capacity planning techniques...
interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9...