or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
required · Comprehensive knowledge of Verint or equivalent call center management application · Knowledge of Fund Benefits, Programs...
Lead Verint build projects to optimize solutions based on client needs and requirements Support Verint environmental... stability Provide guidance for support and incident issues which hinder the Verint application use by its clients Assist...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
Job Description: At Verint, we believe customer engagement is the core of every global brand. Our mission is to help..., and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
.com. What We Do We are seeking a strategic, Verint SME to own the vision, governance, and enterprise adoption of Verint Speech Analytics... strength, and improved customer experience across the home warranty lifecycle. What You’ll Do Enterprise ownership of Verint...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
. Experience with CCaaS platforms (NICE IEX, Verint, CMS, Avaya) and technology integration. Expertise in change management...