Workforce Management Analyst
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
), Verint Cloud, SAP Working Conditions Environment (Office, warehouse, etc.) – Office in Fort Worth, TX Physical...
, and collaborate on the integration of technologies like Amazon Lex, Genesys, and Verint for enhanced work management and customer..., Verint, and AWS technologies for seamless operation. Work closely with stakeholders to ensure solutions meet business goals...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...