, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
), Verint Cloud, SAP Working Conditions Environment (Office, warehouse, etc.) – Office in Fort Worth, TX Physical...
, and collaborate on the integration of technologies like Amazon Lex, Genesys, and Verint for enhanced work management and customer..., Verint, and AWS technologies for seamless operation. Work closely with stakeholders to ensure solutions meet business goals...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in workforce management software (e.g., Verint, NICE, Genesys) and proficiency in Google Office Suite (Gmail, Google Sheets, Google...
and trend analysis on workload drivers, hiring needs, and performance metrics using tools such as Excel, Verint, Tableau, and BI... to work under urgency in dynamic environments. Experience with Verint Strategic Planner, Verint WFO, DPA, Speech...
and trend analysis on workload drivers, hiring needs, and performance metrics using tools such as Excel, Verint, Tableau, and BI... to work under urgency in dynamic environments. Experience with Verint Strategic Planner, Verint WFO, DPA, Speech...