Real-Time Analyst
and optimize staffing and performance. Proficiency in workforce management software (e.g. Talkdesk, Verint, or similar platforms...
and optimize staffing and performance. Proficiency in workforce management software (e.g. Talkdesk, Verint, or similar platforms...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint...
across Avaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt Wallboard, and Cisco Unity Voicemail platforms... regulations (Karis Law, Ray Baum Act). Support Verint call recording and analytics platforms, including configuration, monitoring...
, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...