and trend analysis on workload drivers, hiring needs, and performance metrics using tools such as Excel, Verint, Tableau, and BI... to work under urgency in dynamic environments. Experience with Verint Strategic Planner, Verint WFO, DPA, Speech...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
integrations (Cisco telephony systems, Verint, iEX, B&S) Working with SQL and ETL data applications, including IICS Data...
(Cisco telephony systems, Verint, iEX, B&S) Working with SQL and ETL data applications, including IICS Data Integrations...
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint) Ability to work independently and manage multiple priorities...
and Scheduling teams. Verint Experience required - strong knowledge of scheduling strategies, intraday management, and WFM...