. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create...
(Real User Monitoring, Session Replay, Davis AI) and Verint digital customer survey data Analyze user behavior insights... proficiency with Jira, PowerPoint, and observability platforms such as Dynatrace, Verint, or similar Requires experience working...
in electronic security systems field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP... required Prefer direct experience with Lenel, Axis, Software House, Verint training certifications highly desired...
in electronic security systems field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP... required Prefer direct experience with Lenel, Axis, Software House, Verint training certifications highly desired...
) Must have 1, some or all of these customer facing service applications experience - Verint (workforce management), IVR... to some or all of the customer-facing service applications that Tacoma runs – specifically Verint (workforce management), IVR (interactive...
within an enterprise environment Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber...
at/with companies such as Carbyne, Motorola, Zetron, NGA, RapidSOS, NICE, or Verint. Track record of designing and scaling operational...
including: Cisco Collaboration, Cisco CUCM, CUIC, CVP, Finesse, UCCE call recording (preferred Verint) and working knowledge...
interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...