Business Intelligence Senior Manager
. Advanced skills with text analytics (Natural Language Processing) tools like Verint, Qualtrics, Medallia etc. Advanced skills...
. Advanced skills with text analytics (Natural Language Processing) tools like Verint, Qualtrics, Medallia etc. Advanced skills...
Experience of Voice Recording applications – Nice NTR, Engage and Verint VFCC. Experience of Microsoft technologies...
management knowledge systems and applications including Amazon Connect WFM, Nice, Vibe, Aspect, Verint, or similar systems. - 3...
manner PREFERRED EDUCATION AND EXPERIENCE: Experience with WFM software (Verint /Blue Pumpkin, Nice, InContact CXOne...
such as Verint, Qualtrics, or others Excellent analytical skills with demonstrated success at using creative competencies to solve...
manner PREFERRED EDUCATION AND EXPERIENCE: Experience with WFM software (Verint /Blue Pumpkin, Nice, InContact CXOne...
activity using available tools (e.g., Verint, Five9 ACD, etc.) Review agent activity and identify trends in productivity... a plus but not required Basic familiarity with WFM scheduling software (such as Verint, Nice/IEX, Aspect/EWFM/Alvaria...
software such as (Verint, Nice/IEX, Aspect/EWFM/Alvaria) or skilling and reporting in ACD phone systems such as (Five9, CISCO...
of workforce management tools, processes, and best practices Experience with Contact Center technology, including Cisco, Verint... software, including Verint 360. Strong understanding of Automatic Call Distribution (ACD) Familiarity with relevant...
, Finesse, Verint, etc.) Minimum 4 years of experience in VoiceXML IVR technologies. Experience with Visio, MS Project...