Mgr Cust Svc Suppt & Wkfc Mgmt
background; to include knowledge of occupancy, utilization and shrinkage. Familiarity with Verint or IEX or similar software...
background; to include knowledge of occupancy, utilization and shrinkage. Familiarity with Verint or IEX or similar software...
Knowledge of Workforce Management and Telephony tools such as Verint, Blue Pumpkin, and CISCO Start your journey...
, and professionalism. Must be proficient in all technology, including Verint, Blue Pumpkin, Report Portal, SmartWriter, Eport, CentreVue...
) Other Skills: Experience working with NICE, Verint, Oaysis and/or other call quality recording software and evaluation technology...
/ Advantageous Qualifications Vendor certifications in multiple IDS, ACS, and CCTV systems Software House CCURE, Verint, MDI, AMAG...
and with multiple customer programs Desired / Advantageous Qualifications: Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch...
schedule adherence, and quality monitoring of assigned ACRs. Assist ACRs in understanding and using EPIC EMR, Verint...
/Scorecard- Quality conference calls, Spot check Audits and score card Prep-Tableaus, Metrics Review, Verint Mattersight... service experience Preferred Qualifications Knowledge of: Healthcare industry Call Center operations Verint, CMS, Call...
), Microsoft Teams, Genesys, Verint voice call recording systems, etc. Systems-level infrastructure knowledge, including...
design and management of multi-cluster Cisco Unified Telephony (Call Manager Suite), Microsoft Teams, Genesys, Verint voice...