Enterprise, Webex, Verint, Calabrio, or similar platforms is highly desirable. Preferred Qualifications: Requires 5-10 years...
interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration...
are met, create and maintain data in CMS, Five9, Verint WFM and other databases which may be applicable to this role. The position.... Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, MHK, People Safe, Verint WFM, Aspect, Avaya...
, Email and Fraud. Act as subject matter expert with quality monitoring business expectations and tools including Verint, EQA...
with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc.…); Voice Recording software (e.g., Verint, NICE, Redbox...
disciplines is preferred Knowledge of BTT is preferred Knowledge of Verint 15.2 is preferred Understanding of Private Wires...
software, Verint Form Designer, MadCap Doc 2 Help, SharePoint. Ability to present complex concepts, changes, databases, rules...
, sales/marketing, or related field - Required Workforce Management Solutions and Software experience or knowledge (Verint...
with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc.…); Voice Recording software (e.g., Verint, NICE, Redbox...
-on with Verint, Nice CXone, Five9, Zendesk solutions design, development, implementation and integration. Skilled in AWS...