Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
, Verint, or similar) Advanced SQL and/or Excel/Google Sheets skills;ability to build dashboards and drive data-informed...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
. · Advanced experience with WFM software (IEX, Verint, etc.) is required. · Advanced experience with Genesys or another skills...
field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass... with Lenel, Axis, Software House, Verint training certifications highly desired but not required Training and Certifications...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
- Maintain scheduling data within workforce management systems (e.g., NICE IEX, Verint, Aspect). - Track schedule adherence... - Proficiency in workforce management systems (e.g., NICE IEX, Verint, Aspect). - Strong organizational skills with attention...
with enterprise WFM platforms (Verint, NICE IEX, Calabrio, or equivalent required). Deep command of core WFM metrics: utilization...