Directory and user account management. Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Excellent...
responsibilities, such as the intake of all calls and ZenDesk requests (payers and providers) and helping resolve tier one issues (user...
systems (e.g. Zendesk, Microsoft Dynamics 365) Exposure to software implementation support or customer training activities...
to troubleshooting system crashes and performance issues, is a plus. Familiarity with platforms such as ServiceNow, Zendesk, Jira...
-supported customer models Familiarity with customer support and CRM tools (e.g., Zendesk, HubSpot, Salesforce) Prior...
Zendesk ITSM on a weekly, monthly, and as-needed basis. · Responsible for daily ticket analysis and developing strategies...
. Zendesk, Microsoft Dynamics 365) Exposure to software implementation support, financial data conversion, or customer...
, or network. Utilize Zendesk to manage and respond to IT support tickets in a timely and effective manner. Implement ITSM... of experience in IT support or a related role. Expertise in Zendesk, ITSM, and Windows. Experience with other similar platforms...
Preferred Qualifications: Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow platforms NFPA70E training...
. Performs basic carpentry, plumbing and electrical skills. Utilizes the Zendesk work ticket system. Available for on-call work...