to collaborate effectively. Technologies You'll Use Jira, Google Workspace, Slack, Zendesk, Salesforce, Looker, Sigma, Figma...
metrics and insights to internal and external stakeholders Work within Zendesk Workforce Management to ensure individual... business objectives Experience with ERPs (Dynamics or SAP), Zendesk CRM or similar CX ticketing platform, retailer platforms...
-paced environment Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow...
working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Must have excellent verbal and written communication...
product support requests via email and phone using the Zendesk platform. Support testing and improvement of our equipment...
, and agent productivity. Integrate VCC with CRM systems (e.g., Salesforce, Zendesk, ServiceNow) and other third-party...
. Strong experience with Zendesk and/or Salesforce strongly preferred. Certified Salesforce Administrator a plus. You are familiar...
with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions. Why Join Us? At Virtual...
platforms (e.g., ServiceNow, Zendesk), remote support tools, and general networking/desktop environments. Collaboration...
;strong facilitation and risk/issue management Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony...