Remote
, procurement, expense systems, or admin coordination Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta...
, procurement, expense systems, or admin coordination Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta...
, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems Comfort reading and preparing...
, knowledge base authoring, CSAT analysis, or QA processes Familiarity with support platforms such as Zendesk, Intercom...
and email to resolve outstanding items. System Management: Utilize Zendesk and internal platforms to track high-volume transaction.... You have experience using Zendesk or similar ticketing systems. You have an interest in using AI tools and automation to improve...
such as Zendesk, Jira or ServiceNow Exposure to endpoint management tools (Intune, JAMF, Meraki MDM, etc.) Familiarity with RMM...
. If you are a Zendesk power-user with a passion for professional development and a bias toward action, we want to meet you. What Your Day...-to-Day Will Look Like Omnichannel Support: Manage and resolve support tickets through Zendesk, utilizing both templated...
SOPs and process documentation. Platform Coordination: Manage tickets and administrative tasks within Zendesk or similar... such as Aetna and UHC. Customer Excellence: 1+ years of experience with Zendesk or a similar CX platform. Data Skills: 2+ years...
in the ticketing system (e.g., ServiceNow, Jira, Zendesk) Assist with onboarding and offboarding tasks, including setup...
, or a similar role Familiarity with ticketing systems such as ServiceNow, Zendesk, Jira, or similar Strong written and verbal...
of empathy and the ability to remain calm and professional under pressure. Technical Savvy: Proficiency in Zendesk (or similar...