like Intercom, Zendesk, GitLab, or CSAT What your routine looks like Helping customers in real-time via live chat (Intercom...
accounting firms is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk...
: Zendesk, Dialpad, or Front Benefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work...
). Systems & Automation: Define and implement tools and workflows (e.g., Zendesk, NPS, macros, routing, self-serve/FAQ, templates... implementing and optimizing CX tools and automation (Zendesk experience preferred). Results-Oriented: Demonstrated success...
with ability to maintain sophisticated brand voice Experience with customer support platforms (Gorgias, Zendesk, or similar...
, both written and spoken. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits 💰...
Gorgias or Zendesk Experience working with DTC or e-commerce brands Community moderation or brand ambassador experience...
or messaging platforms Nice-to-Haves (Preferred) Zendesk or similar customer support tools Telephony or call management...
efficiently in fast-moving environments. Experience working with customer support and social tools such as Zendesk, Gorgias...
-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience...) Communication tools: Gmail, Slack, Zoom CRM or helpdesk systems Preferred: Zendesk, Freshdesk, Intercom, or similar tools...