Customer Support (Colombia)
connection and quiet work environment - Availability to work US Eastern Time - Familiarity with CRMs such as Gladly, Zendesk...
connection and quiet work environment - Availability to work US Eastern Time - Familiarity with CRMs such as Gladly, Zendesk...
in a remote/hybrid environment. - Preferred Tools (Training provided): - Zendesk (Ticketing) - DialPad (Internal Phone System...
en Python, JS, MySql. Manejo de plataformas de tickes como Zendesk, Freshdesk, Odoo o similares. Experiência en servicio... a nÃvel de usuario en herramientas de tickets y gestión de incidencias (Odoo, Zendesk, Freshdesk o similares) En una escala...
o grupos según las necesidades operativas. Gestionar casos y comunicaciones mediante plataformas de atención como Zendesk...
Zendesk. - Excelentes habilidades de comunicación verbal y escrita, con la capacidad de establecer confianza rápidamente...
y organización. ✅ Conocimiento de ZenDesk es un plus. Buscamos candidatos que demuestren: 🌟 Dominio avanzado de inglés 🌟...
in a remote/hybrid environment. - Preferred Tools (Training provided): - Zendesk (Ticketing) - DialPad (Internal Phone System...
level of accuracy - VBA macros a plus - Extensive knowledge of Zendesk or similar CMS - Ability to create reports ind...
. You will employ general support methodologies while developing proficiency in using tools like Zendesk and Jira. With the support..., and ensuring follow-through to resolution. â— Meticulously document, process, and track client interactions in Zendesk and JIRA...
with stable internet connection Nice-to-Haves - Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom...: - Zendesk, Freshdesk, Intercom, or similar tools - Ticketing systems for support and escalation tracking - Notion or Airtable...