Customer Service Representative (Colombia)
, and resolve issues with patience. - Comfortable working with tools like Zendesk, Intercom, HubSpot, or similar platforms...
, and resolve issues with patience. - Comfortable working with tools like Zendesk, Intercom, HubSpot, or similar platforms...
their AI transformation journey and ensure Zendesk’s product roadmap aligns with the market trends so we remain at the forefront of CX... an industry thought leader and influencer. What you will be doing - Drive customer success through the adoption of Zendesk...
;- Manage integrations with NetSuite, Zendesk, and other business systems. <\/p><\/li>- Monitor and troubleshoot... integrating systems such as NetSuite and Zendesk. <\/p><\/li><\/ul><\/div><\/span>...
, familiarity using ticketing tool (Zendesk) and HR technology (SAP, SuccessFactors), with proven ability to handle confidential...
and spoken Product-led mindset with strong judgement Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk...
is required. Nice to Have: - Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow). - Basic understanding of cloud...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests - Accurately track time spent...
tools like Postman, Zendesk, and FullStory for debugging and analysis. - You’ve worked with non‑technical customers...
to triage, tag, and route tickets;maintain clean views, macros, and templates;support platform transition (Zendesk to Gorgias...;Zendesk or similar acceptable with willingness to transition (skills are transferable) Familiarity with ecommerce platforms...
. Habilidades de comunicación, organización y gestión de tiempo. Manejo de Microsoft Office, Teams y preferiblemente Asana y ZenDesk. Trayectoria...