Director, Commercial
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
a avanzado. · Conocimientos en herramientas WFM (como Vicidial, Genesys, NICE, Verint etc.). · Experiencia en análisis de datos...
en herramientas WFM (como Vicidial, Genesys, NICE, Verint etc.). · Experiencia en análisis de datos y métricas de call center...
como Vicidial, Genesys, NICE, Verint etc.. Experiencia en análisis de datos y métricas de call center. Habilidades analÃticas...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
-on experience administering workforce optimization or contact center platforms (NICE, Verint, Calabrio, Genesys, Five9... environment. Certifications in relevant tools or technologies (UiPath, NICE, Genesys, AWS, SQL/BI certifications). The...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...
to ensure the above. o Lead system-related initiatives including Genesys, AI and Automations, and ServiceNow enhancements...
Technology: Strong understanding of Unified Communications (UCaaS) and Contact Center (CCaaS) technologies (e.g., Genesys, NICE...