, Telefonica, Cisco, Genesys, etc. - You will carry out innovative projects in areas such as Development, Architecture, Security...
- Experience with BI, Service Now and Genesys an asset - Ability to create reports in Excel and forecast results - Attention...
platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call statistics... and designing reports 1-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact...
and understanding of the Genesys platform. Basic knowledge of Voice Infrastructure is a plus. Additional Qualifications Excellent...
and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...
and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...