's digital transformation! **What will you be doing? ** **Voice Engineer, Genesys Contact center role in Infrastructure... incumbent needs a well-rounded domain knowledge on Cloud Voice, Genesys & Contact Center technologies. PepsiCo has a highly...
's digital transformation! **What will you be doing? ** **Voice Engineer, Genesys Contact center role in Infrastructure... incumbent needs a well-rounded domain knowledge on Cloud Voice, Genesys & Contact Center technologies. PepsiCo has a highly...
on de Microsoft Word, Excel, E-mail, Internet. - Knowledge on HDMS, HMS, HNCare, Genesys y HCM - Experience on Sales Order...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
-on experience administering workforce optimization or contact center platforms (NICE, Verint, Calabrio, Genesys, Five9... environment. Certifications in relevant tools or technologies (UiPath, NICE, Genesys, AWS, SQL/BI certifications). The...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...
to ensure the above. o Lead system-related initiatives including Genesys, AI and Automations, and ServiceNow enhancements...
Technology: Strong understanding of Unified Communications (UCaaS) and Contact Center (CCaaS) technologies (e.g., Genesys, NICE...