and ticketing systems such as ServiceNow. Work Environment Ability to support on-call rotations or after-hours maintenance when...
, Commercial Programs, Cloud Services is preferred Knowledge of customer support and service tools (SAP CRM and ServiceNow...
, integración e implementaciones on premise a nube ServiceNow Implementación de certificados SSL y autenticación OAuth 2.0 y JWT...
y resolución de incidencias complejas. Manejo de herramientas ITSM (ServiceNow, Jira, Remedy, etc.). Inglés intermedio o avanzado...
, and break-glass services into fully automated, API-driven workflows using ServiceNow and Chofer APIs, minimizing manual... ServiceNow/cloud support request data using SQL to identify repetitive patterns and systematically eliminate toil by building...
, and break-glass services into fully automated, API-driven workflows using ServiceNow and Chofer APIs, minimizing manual... ServiceNow/cloud support request data using SQL to identify repetitive patterns and systematically eliminate toil by building...
. Experience with ServiceNow and HighRadius. Strong organizational skills with high attention to detail. Strong analytical skills...
but not required. Experience or comfort using ticketing and collaboration tools (e.g., Jira, ServiceNow, Slack). Strong customer service...
, PowerShell, or similar) to build repeatable diagnostics and fixes. Experience using ticketing systems (e.g., Jira, ServiceNow...
in the cloud, including identity management, network security, and data encryption. Incident Management using ServiceNow...