L1 Support Analyst (Chatbot Support)
and organizational skills. Preferred (Nice to Have) Experience with ServiceNow or similar ticketing tools. Experience in customer...
and organizational skills. Preferred (Nice to Have) Experience with ServiceNow or similar ticketing tools. Experience in customer...
was acquired by ServiceNow where they went on to run most of the platform for the last few years - including AI Chat, mobile...
, and support workflows. Familiarity with remote desktop tools, ticketing systems (e.g., Jira/ServiceNow), and customer support...
frameworks. Experience with ticketing tools (ServiceNow, Jira, etc.). Basic knowledge of SQL, scripting, or ABAP fundamentals...
and organizational skills. Preferred (Nice to Have) Experience with ServiceNow or similar ticketing tools. Experience in customer...
., Jira/ServiceNow), and customer support platforms. Strong analytical and problem-solving capability. Soft Skills...
and organizational skills. Preferred (Nice to Have) Experience with ServiceNow or similar ticketing tools. Experience in customer...
Technology (Mandatory/Non-negotiable). Proven proficiency in SAP Focused RUN, Cloud ALM, and ServiceNow (SNOW). Strict... Focused RUN, Cloud ALM, ServiceNow, SNOW, RCA, Private Cloud, SAP Security Notes, Transport Management, SLA, SAP Certified...
and organizational skills. Preferred (Nice to Have) Experience with ServiceNow or similar ticketing tools. Experience in customer...
. Support Tools: Jira, ServiceNow, Control‑M. Collaboration and Productivity Tools: Microsoft Office, Teams, OneDrive...