, Zendesk to ensure support requests are logged and responded to correctly Collaborate and partner with the schools to arrange...
(e.g., Zendesk, Intercom, Salesforce). Ability to work independently and manage multiple customer queries simultaneously...
management and resolution. Robust experience using customer service CRM solutions – preferably Zendesk. Confident in being the...
with Zendesk or JIRA is a plus Fast learner, and enthusiasm for absorbing new concepts and processes with a flexible and adaptable...
on NA performance and volumes real time. Develop a good understanding of Zendesk, smart help and outlier forms and how data can be used... using Zendesk Strong leadership and communications skills. Conducts thorough searches for information when reviewing...
Use of a customer support tool such as Zendesk is essential Benefits Share options 25 days holiday + BHs Excellent career...
and track IT support tickets in a ticketing system (e.g., Zendesk, or similar). Document troubleshooting steps and solutions...
Experience using tools such as;Zendesk, Slack, & Asana Experience working with APIs and integrations Serve as the primary...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel;ability to audit...
customers with every interaction Experience with Zendesk or other help desk software Proficient in Excel;ability to audit...