ability to think critically in high-pressure situations. Experience with customer support software and CRM systems (e.g., Zendesk...
preferred but not essential Experience using Zendesk / Intercom or similar CRM preferred but not essential Experience...
(Cloudwatch, Datadog, Pagerduty or similar platforms) Experience handling a support ticket queue in JIRA, Zendesk, or similar...
. Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred. Ability to multitask and prioritize tasks... with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe...
) - CRM platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics 365, Zendesk) - Quality management and speech...
Server, Oracle, MySQL, and PostgreSQL. You have experience working with helpdesk software such as Zendesk, Salesforce...
Sales Officer, will design a best in class support operation using tools such as Zendesk and Salesforce...
Server, Oracle, MySQL, and PostgreSQL. You have experience working with helpdesk software such as Zendesk, Salesforce...
-to-day inquiries and apply that experience to drive conversations around process improvement. Experience in Zendesk... like Zendesk with Confluence, JIRA, , Slack and proprietary systems a plus. * Articulate in written and oral communication skills...
effective, positive working relationships Desirable Skills Technical knowledge of guitars and amplifiers Zendesk...