efficiently using Zendesk Serve as the escalation point for complex technical issues, driving timely resolutions and maintaining... with incident management platforms (Zendesk preferred) Team-centric leadership approach - focused on supporting and collaborating...
satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy, revenue, and Net Promoter Scores...
& Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson...
-growth environments. Strong analytical skills and problem solving ability. Experience working with Shopify, Zendesk...
. Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows..., Trello, and Zendesk for managing customer communication and task workflows. Familiarity with Linnworks for inventory...
You will be working on digital systems, which could involve working on the following platforms Zendesk Shopify Chat Box...
be responsible for: Monitoring the Service Desk: Keep a constant eye on our Zendesk system to ensure incidents and requests... that Zendesk is updated with accurate notes and information for effective communication. Handling Inquiries: Manage calls, create...
with support ticketing platforms; Salesforce and Zendesk preferred Ability to work extended hours and on weekends...
of our complex platform. This includes our support portal (Zendesk), API documentation (Github), technical diagrams, internal wiki...
experience working in a customer support role Have worked with a CRM system such as Zendesk, Freshdesk, Intercom...