and industry best practices. Avaya to Genesys Migration: Collaborate with cross-functional teams to successfully migrate... existing call flows from Avaya to the Genesys platform. Conversational AI Integration: Enhance migrated call flows...
issues to Campus Police and supervisor Utilize Cisco Jabber and Avaya for internal and external communication. Lobby...
Cloud Microsoft System Center Configuration Manager (SCCM) Avaya technologies including audio/video components...
such as Cisco, Juniper, or Avaya and have experience with network and telecom management tasks such as configuration, monitoring...
inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents Genesys Reporting via Genesy Pulse and ICON...
and platforms (e.g., Amazon Connect, Twilio, Genesys, Avaya). Excellent written and verbal communication skills. Ability to think...
, Problem Analysis in both Avaya and Genesys. Genesys CX Experience(on-prem). Agile knowledge with SAFe or NWOW framework... is preferred Business Intelligence Platforms knowledge – PowerBI, Tableau. Avaya Aura Experience. UNIX/Linux command knowledge...
Cloud Microsoft System Center Configuration Manager (SCCM) Avaya technologies including audio/video components...
for Voice circuit issues Detailed knowledge and experience of Avaya/Cisco Communication & Contact center systems in... a distributed and centralized environment Avaya Session Manager, System Manager, CMS and AES Implementation Cisco/Avaya...
and experience with Microsoft Office Suite is required. Experience with Avaya phones is a plus. Responsibilities include install...