Field Support Technician
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
, ACIS, Nortel, Avaya ACSS or equivalent Upon Start About Us: We are Inova, Northern Virginia's leading nonprofit...
knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc. Entry level knowledge on management...
with Avaya systems Crystal report experience Experience providing leadership support to contact center staff as well as 1st...
functional and nonfunctional requirements Assess feasibility of migratingmodernizing legacy contact center platforms Avaya...
Engage NICE CXone Amazon Connect Cisco UCCE / UCCX Five9 Avaya Nuance Google CCAI Expertise in Agile, Scrum, SAFe...
Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified Communications, Microsoft Certified...
Strong technical understanding of multiple types of enterprise systems on various platforms like NICE / Avaya / RingCentral...
Engineer with strong expertise in Avaya Voice Infrastructure, Unified Communications, Contact Centre technologies, and Voice...-related incidents and outages. Troubleshoot complex issues involving Avaya telephony, SBCs, SIP trunks, call routing...
Role Summary: We are seeking an experienced Senior Voice Engineer with strong expertise in Avaya Voice Infrastructure... involving Avaya telephony, SBCs, SIP trunks, call routing, and contact centre platforms. Perform root cause analysis (RCA...