, you will: Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX...
Cisco Webex Avaya, Nortel, or legacy PBXs Support number porting, call routing validation, and failover testing. Assist...
, Avaya, Zoom, Skype Candidate Requirements Education/Certification High School Diploma Preferred BUT NOT Required: BA...
Blue Shield of California with design, development, and management of Verint, Genesys and Avaya platforms. We provide..., Genesys and Avaya systems Configure and validate changes to user access, routing, quality monitoring forms, speech...
technologies - Voice (PBX, phones and alarm systems) - Avaya IP Office 500 PBX. Monitor, maintain and perform upgrades to data...
in customer relationship management software (e.g., Sales Force), contact center software (e.g., Genesys, Five9, Avaya), and ERP...
IT Professional (MCITP) in related fields. Experience working with Avaya telephony systems a plus. Excellent customer...
., Assembled, NICE, Five9, Intercom, Avaya, or similar WFM tools). Experience supporting high-growth DTC, e-commerce, or consumer...
networking and printer configurations and network drive mapping. Knowledge of Microsoft Software, Avaya, firewall software...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... Cloud, NICE inContact, or Avaya, including call flow design and testing protocols. Background in high-volume, omnichannel...