with urgency. A system-thinking mindset and proficiency in scheduling and ACD systems (including Verint, Alvaria, Avaya, and AWS... Verint, Alvaria, Avaya, and AWS. Functional Skills: Analytical and holistic problem solver Proactive and forward...
. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM...), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server...
system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders...
engineering support under supervision Learn and support platforms such as Skype for Business, Avaya Communication Manager...
, and other inter-related solution with the Avaya platform. Upholds HSS Professional/Clinical Standards - Demonstrates... an understanding of Avaya infrastructure. Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting...
knowledge of CISCO wireless network · Working knowledge of CISCO & AVAYA VoIP systems · Working knowledge of troubleshooting...
, Avaya PoE Switches, F5 LTM, GTM load balancers, KEMP load balancers, Juniper SRX firewall, Extreme Network IPS, ION SAL... Modem SA5610, Raritan Secure Console Server, Avocent KVM Switch, RedSeal Appliance SYS-1027R-WRF4+, SafeNet 7000, Avaya...
of basic network technologies. Prior Health Care experiences a plus. Understanding of Avaya Phone Systems a plus Associate...
and service disruptions. Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams... or equivalent). Familiarity with CTI integration (Avaya AES, Cisco CTI). Ticketing systems (ServiceNow, Remedy, ITSM tools). Log...
agents and IVR systems such as Google CCAI, Dialogflow, and CCaaS platforms (e.g., Avaya, Noble). Experience in Quality...