AWS Connect SME
functional and nonfunctional requirements Assess feasibility of migrating modernizing legacy contact center platforms Avaya...
functional and nonfunctional requirements Assess feasibility of migrating modernizing legacy contact center platforms Avaya...
(Selenium, REST Assured, etc.) Knowledge of contact centre platforms like Avaya or Genesys Familiarity with CI/CD and DevOps...
Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified Communications, Microsoft Certified...
knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc. Entry level knowledge on management...
Systems Used: Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google Lexis Nexis Avaya Innovis Teller...
concepts including SIP/RTP, call control, and agent state management Experience integrating with Avaya APIs for call events...
: Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google Lexis Nexis Avaya Innovis Teller Image Capture...
knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc. Entry level knowledge on management...
Systems Used: Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google Lexis Nexis Avaya Innovis Teller...
Excel Google Lexis Nexis Avaya Innovis Teller Image Capture Web Browsers WebView Attributes: Analyze Detect...