of SPOK and Avaya platforms Experience working in a “no-fail†or high-reliability call center environment Experience...
Skills Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar... in healthcare Preferred Certifications Cisco CCNA Collaboration / Voice Avaya Certified Implementation Specialist CompTIA...
with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus. Insurance industry experience...
with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Expertise in SIP...
with telephony systems (Avaya, VoIP, etc.) Experience using IT service management tools Experience with network documentation...
, Cisco, Avaya, or similar) Experience with NICE CXOne and/or Cognigy strongly preferred Strong problem-solving...
Workspace (formerly G Suite) Adobe Acrobat Networked printers, copiers, scanners, and individual desk-side printers Avaya...
Integration platforms, EDI enrollment portals, and productivity tracking systems (e.g., Avaya or similar). · Excellent written...
, required. Avaya PBX experience - at least 1+ years a plus Ability to properly analyze telecommunications networks, specifically...
, required. Avaya PBX experience - at least 1+ years a plus Ability to properly analyze telecommunications networks, specifically...