include but are not limited to: Operate and maintain government-owned telephony switches (PBX), including: Avaya Systems... will be offered after 30 days of employment Preferred skills or certifications: Avaya Certified Support Specialist (ACSS...
from an on-premise Avaya contact center platform to the NICE cloud contact center solution. This role will be responsible for driving the...-functional stakeholder engagement. Responsibilities Lead the end-to-end migration from Avaya to the NICE cloud contact center...
comprehensive network solutions using Avaya, Cisco, or Extreme Products. Training/familiarity with Nortel and Cisco architecture... environment using Avaya/Nortel 86xx, 55xx, 25xx, Cisco Nexus (7000, 55xx and 2xxx) and Cisco 65xx, 45xx, 3xxx series switches...
, Genesys, Five9, NICE, Cisco, Avaya, or similar technologies. Experience integrating with third-party SaaS platforms, vendor...
for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified...
automation and orchestration for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...
), ePhone / Softphone, Aceyus and Avaya Call Distribution (ACD) systems. Thorough understanding of business process and systems...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...
, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge...