on account growth initiatives, ensuring proposed solutions align with the client’s objectives and budget structure. Monitor... engagement and product adoption Customer Satisfaction (CSAT) and Net Promoter Score (NPS) Team performance metrics (QBR...
, etc. Automation & CSI (Continual Service Improvement) Identify repetitive tasks and contribute to automation solutions to streamline... Maintain and update the Knowledgebase (KB) and standard operating procedures (SOPs). Analyze Customer Satisfaction (CSAT...
is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
and human-centered solutions for a better world. UST is a mission-driven group of over 29,000+ practical problem solvers... solutions. You will acquire new logos, leading senior-level client relationships, expanding growth within the vertical, P...
of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency..., productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the...
by identifying pain points, gathering feedback, and iterating on operational solutions. Utilize AI and productivity tools.... Familiarity with Customer Success metrics (e.g., NRR, churn, NPS, CSAT, time-to-value) and their operational impact. #LI-Remote...
on Mattamy's construction processes and is a technical expert in one or more phases of construction Understands CSAT measures... with appropriate construction experience required Minimum of 2 years' experience with Build Pro by Hyphen Solutions preferred...
, industry-leading aftersales solutions. Roles & Responsibilities: - Define and execute customer experience strategies aligned... solutions that streamline returns, refunds, and aftersales paths. - Translate user feedback, experience product data...
of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency..., productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the...
from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions... Excellence Define and monitor KPIs such as MTTR, ticket volume, and CSAT Drive automation of diagnostics and resolution...