-oriented, and collaborative AI Specialist I to support and maintain the quality and reliability of these solutions. The... on containment rates, CSAT (Customer Satisfaction), and other key performance metrics. Troubleshooting: Apply VIZIO troubleshooting...
. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr... enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team...
associate confidence and capability. Lead initiatives that increase CSAT, NPS, and overall member sentiment, including follow... with consultative sales techniques, enabling them to uncover needs, position solutions, and promote relevant programs, products...
of customer segments. RVS has three sub-groups, Credit Solutions (CS), Data, Valuations & Risk Analytics (DVR), and Global Insight..., support and client operations, ensuring seamless delivery and support of our solutions. Strategic Leadership: Define...
is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
engagement best practices, and solution positioning Track KPIs across the client partner portfolio (pipeline, CSAT, renewals... accounts Experience with platforms like Salesforce, Oracle, Google, Microsoft, or cloud solutions Exposure to multiple...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product...
enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...) for knowledge-driven responses. Integrate conversational systems with platforms (CRM, ITSM, security solutions) via APIs and event...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
resolution effectiveness, SLA adherence, customer satisfaction (CSAT), and utilization metrics. . Duties and Responsibilities... and supports team success Strong analytical and critical thinking skills Ability to document issues, solutions...