solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
to deliver high quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT funding...
solutions that align with business objectives and enhance customer satisfaction. As an expert in service design..., CSAT/NPS, time-to-value) and drive iteration based on evidence Represent SMB DCE in cross-LOB forums;connect AI efforts...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
, communication, and student satisfaction (CSAT/NPS);oversee consistent escalation and intervention processes. Build operational... fluctuations, analyze root causes, and coordinate cross-functional solutions. Excellent people management and open communication...
that offers strategic talent solutions to our clients world-wide. This Client is a holding company that primarily operates through Gas... also offers building and construction programs, energy efficiency financing, electric vehicle charge networks, wireless solutions, battery...
, ensuring operational excellence, and driving performance against key SLAs such as CSAT and other scaled KPIs. The ideal... Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support...
opportunities, frame Verndale solutions, and lead pursuit processes with Practices and Sales. Lead Quarterly Business Reviews (QBRs... assumptions, and frame solutions. Exceptional communication, negotiation, and executive presence. Skilled collaborator, able...