solutions (Veeam, Commvault, cloud-native tools) Oversee identity management systems (Active Directory, Azure AD, Okta Radius... Alto, Fortinet, Cisco) Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR) Infrastructure Standards...
for the Digital Ecosystem software solutions and bolster current contract offerings with compelling business cases... for expanding market share. Own the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) program using feedback and insights...
for the Digital Ecosystem software solutions and bolster current contract offerings with compelling business cases... for expanding market share. Own the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) program using feedback and insights...
satisfaction (CSAT), Net Promoter Score (NPS), and I/O reduction goals. Collaborate with developers and business analysts... to iterate on post-purchase solutions, ensuring a perfect balance of customer & business value and level of effort. Define the...
clustering data analysis and insight generation for monthly CSAT reporting Run Weekly Scrum stand up meetings for projects... development review and action tracking Help to articulate business problems and leverage AI for solutions to optimize supply...
, retention rate, cSAT scores, expansion revenue) Provide insights to the Sales & Marketing team to inform retention strategies... and refine customer engagement practices Exceed Customer Success Team cSAT and NPS goals through exceptional customer service...
for AI adoption and process improvement Run clustering data analysis and insight generation for monthly CSAT reporting Run Weekly... and leverage AI for solutions to optimize supply chain operations, including but not limited to customer support, telecommunication...
, exceptional communication skills, and the ability to align customer needs with FDB Health's solutions. Position will be based... Collaborate with internal teams to deliver tailored solutions that meet customer objectives Monitor account performance, ensuring...
ABOUT US: We are a Twin Cities-based Technology firm focused on delivering high impact solutions for complex IT... through P5 priorities. ASA (Average Speed to Answer): Maintain an ASA of under 60 seconds for critical issues. CSAT...
Who we are: Axtria is a global provider of services and solutions in data analytics, business consulting and software.... ( . Our offerings and product suite deliver tailored solutions for the Life Sciences industry, enabling innovation...