, produce and market innovative medicines, solutions and services in more than 110 countries and regions. Direct... responsibility for designing, managing, and maintaining customer success solutions to drive retention, reduce churn, and increase...
to Product / Technology team as appropriate. Contribute to internal and customer-facing knowledge bases by documenting solutions..., Case follow up, escalation rate, and CSAT scores to continue quality support Leverage AI-driven tools and automation...
: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT). Drive continuous.../Deployment teams Experience managing contact center solutions, including workforce management, call routing, and performance...
Lead a global team (8 direct reports) to activate and scale partner-led solutions across Sales, Service, and Finance... at CxO level with strategic partners to shape transformation agendas and accelerate adoption of AI-powered solutions...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
objectives. Define and monitor key metrics (SLAs, CSAT, DORA) to ensure operational excellence and accountability. Oversee day... across the country. By partnering with school districts, municipalities, and law enforcement, we make safety solutions...
, ensuring operational excellence, and driving performance against key service-level agreements (SLAs), including CSAT... delivering services at scale Ensure vendor performance meets or exceeds SLAs, including CSAT and operational KPIs Drive...
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower... excellence. Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy. Facilitate EBRs with senior...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...