on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager... and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes and documents issues...
on key support metrics, including ticket turnaround time, customer satisfaction (CSAT), and self-service utilization rates... implementation of new solutions to enhance the learning and support experience. Conducts detailed analysis of training needs, market...
’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider... satisfaction, measured by CSAT and NPS scores Work closely with Evolent Clinical Team to support initiatives based on findings...
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide.... Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention. Experience...
is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct... policies and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes...
Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central... satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution Manage revenue...
, and vendor partners. The successful candidate will help ensure IVR and call routing solutions are effective, compliant.... Advocate for usability, accessibility, and compliance in IVR design to ensure all solutions meet regulatory and customer needs...
AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it... of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions...
to deliver high-quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... technology solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT...
—including Oracle Customer Cloud Service (CCS), Genesys Cloud CX voice platform, web/mobile portals, and analytic solutions... with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT). Evaluate new...