, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics. Developing and maintaining... centers and application services. Our consulting and industry solutions help organizations and society move confidently...
-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role... center metrics (e.g., AHT, FCR, CSAT, Containment, Deflection). Have solid understanding of statistical analysis, data...
analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate... or visuals of campaign performance for client;analyze trends in CSAT and NPS scores to identify areas for improvement Work...
organization comprised of various departments which collaborate effectively to deliver high quality technology solutions. The... in shaping the Coworker digital experience through modern, secure and scalable technology solutions. This role translates the...
building reporting infrastructure from scratch and implementing chatbot solutions that actually worked, this role will energize... and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions Expert-level...
CSAT. 2. Change & Release Management Plan, test, and implement approved changes such as patches, upgrades... issues, proposing long-term solutions. Provide visibility into resource utilization and operational performance...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT). Drive.../Deployment teams Experience managing contact center solutions, including workforce management, call routing, and performance...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class.... We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people...