leadership or consulting partner experience. Expansions driven by reference patterns, and executive satisfaction (C-suite CSAT...). Collaboration Partner daily with Firefly Foundry Engagement Managers, Solutions Architecture, Forward Deployed Engineering...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
Call quality compliance Average call handle time Team Customer Satisfaction (CSAT) Team Service Level Agreement (SLA... driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
, and marketing solutions. Our work includes everything from business cards, brochures, and direct mail to large-format graphics... Satisfaction Score (CSAT): Achieve 90%+ satisfaction in client follow-ups, reflecting responsiveness, professionalism...
modern, secure and scalable technology solutions. This role translates the Digital Workplace vision into actionable solutions... of scalable solutions. Develop and maintain architectural artifacts, including current/future state models, standards...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
Success team at Euna Solutions. This role will sit on our Euna Special Education software team. As an Associate Customer... receive the best possible service and support across all touchpoints in their partnership with Euna Solutions...
to deliver high quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT funding...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...