and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... testing. KPIs such as containment rate, latency, and CSAT. Collaborate with product and engineering teams. Mentor junior...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
and execute account plans that attach digital solutions to current and upcoming equipment programs. Expand deployments beyond ATS... compelling value-based solutions for both new and existing customers. Establish successful and collaborative relationships...
and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
. Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service... systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance...
, and marketing solutions. Our work includes everything from business cards, brochures, and direct mail to large-format graphics... Satisfaction Score (CSAT): Achieve 90%+ satisfaction in client follow-ups, reflecting responsiveness, professionalism...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...