(activation, adoption, churn within 120 days, NPS, CSAT) and drive continuous improvement through data insights. Lead, mentor..., forecasting, and data-driven decision making. Experience implementing automation, tooling, or AI-driven onboarding solutions (e.g...
's profitability. We have a proven reputation for building and delivering impactful solutions. Join us in our mission to support... lives - today and tomorrow. Gainwell empowers you through innovative technologies and solutions to deliver better health...
portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning Rippling's solutions with the client... challenges, working diligently until you find solutions, and pride yourself in providing an excellent customer experience, you're...
metrics (CSAT, QA, first response time, resolution time) and translate insights into actionable improvements. Schedule... processes, and influence roadmap priorities Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution...
, providing exceptional support, addressing inquiries promptly, and offering tailored solutions to enhance their experience... in CSAT and NPS through proactive engagement and feedback translation Support cross-selling and upselling initiatives...
decisions. The Contributions You’ll Make: Design and deliver BI solutions: Build scalable Power BI semantic models, datasets...-contact resolution, CSAT, SLA adherence, and overall operational performance across End User Services. Operational reporting...
(activation, adoption, churn within 120 days, NPS, CSAT) and drive continuous improvement through data insights. Lead, mentor..., forecasting, and data-driven decision making. Experience implementing automation, tooling, or AI-driven onboarding solutions (e.g...
of digital workforce solutions across multiple operational functions Partner with clients to identify high-impact opportunities... Coordinate cross-functional teams (Solutions Analysts, Operations & support engineering ) to exceed client expectations...
on account growth initiatives, ensuring proposed solutions align with the client’s objectives and budget structure. Monitor... Satisfaction (CSAT) and Net Promoter Score (NPS) Team performance metrics (QBR delivery quality, client feedback, internal...
on account growth initiatives, ensuring proposed solutions align with the client’s objectives and budget structure. Monitor... Satisfaction (CSAT) and Net Promoter Score (NPS) Team performance metrics (QBR delivery quality, client feedback, internal...